The 922S5Proxy FAQ provides help with general questions.

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I purchased a traffic(GB) plan, how many IPs can I use?

Our proxy pool has 200M+IP, you can access the complete proxy pool. You are only limited by traffic, not limited by the number of IPs.

How is your proxy billed?

Our proxy is billed based on the number of IPs or traffic(GB). You can go to the pricing page to purchase according to your needs.

I have purchased a Static Residential Proxies plan. Where should I check the balance?

1. Open the official website and log in, enter the personal center, and check the balance of the Static Residential Proxies in 'My Account'.

2. Download the latest version of the 922 client and enter the "Static Residential Proxies" to check the IP balance.

How can I obtain IPs after purchasing the ISP Proxy (Enterprise)？

After purchasing the ISP Proxy (Enterprise), enter the enterprise exclusive section of the personal center, select the number of IPs you want to allocate, and generate a CDkey. We have prepared a detailed tutorial for you to use. Click to view it.

Entering the tutorial

What are the benefits of joining the enterprise exclusive program?

The ISP Proxy (Enterprise) package has the lowest price and the highest cost-effectiveness, with flexible IP allocation. You can generate a cdkey to resell the IP at any price to earn the difference, or you can use it yourself.

I have purchased ISP Proxy (Enterprise). Where should I check the IP balance?

Open the official website and log in, enter the personal center, and view the balance in the "Enterprise Exclusive-Dashboard".

Do you offer a trial?

We do not provide a trial. You can purchase the minimum package on the official website to experience it.

How long does the IP balance in the account expire?

Your IP balance in the 922S5 proxy account has no expiration date and there is no requirement to use it for long. You can use it with peace of mind.

What payment method do you accept?

We support credit card, Alipay, virtual currency (including USDT, BTC, ETH, LTC, DOGE, etc.), Paypal, bank card, etc.

Where can I obtain an invoice after purchasing?

Open the official website and log in, enter the personal center, and view or download invoices in "My Account - Purchase bill".

Can I receive a commission after my friend/client registers through my invitation link and pays on your website?

Yes, you can receive commission, and you can check the commission receipt status in the personal center on the official website.

View Rules

How to renew a Static Residential Proxies IP address?

1. Open your client and click on Static Residential Proxies;

2. Click on the used list;

3. Select the IP you want to renew and click on Renew.

Can't receive the registration verification code from the email?

1. Please check your spam;

2. To ensure that you can receive emails normally, please confirm that the email address is filled in correctly.

How should credit card payment display risk control be resolved?

1. Do not enter the credit card payment interface back and forth, which will lead to risk control.

2. Close the payment interface, close the 922 website, and open it again 15 minutes later.

3. Make sure you are using a secure network. Credit cards will refuse to pay if the network is at risk.

What should do if Taxid is displayed as being used after the virtual currency self-service recharge?

When the Taxid exchange fails, please bring the screenshot of your successful payment, your account email and Taxid to contact our customer service. Customer service will solve it for you.

Can redeem different types of IP at the bottom of other package pages ？

Can't do that. If you purchase Enterprise Exclusive, redeem it under this page . If you buy static IP, you will redeem it at static IP package page.

Why my account didn't arrive immediately after using Virtual Currency-Self recharge?

After successful payment using Virtual Currency-Self recharge, "TXid", also called "Hash" or "transaction number" will appear on the receipt in your private wallet.

Fill your TXid into step3 to exchange

How to buy 922S5Proxy？

Open the purchase interface, select the package you want to purchase, and then select the payment method to proceed to payment.

How is the 922S5proxy billed?

All purchased proxies balance in your account are valid for lifetime, no expiry date!

Using 1 proxy costs 1 proxy balance and you can use from any country, or city without limit!

99% of our proxies are already checked and available so you don't waste any proxies balance!

How long does it take to receive the proxy balance or get my new account activated after the payment?

If you paid by other payment methods than Bitcoin, you should get it instantly after the payment was made. If you paid by Bitcoin, you need to wait until the transaction has 1 confirmation from the Bitcoin network, for how long it takes to get 1 confirmation it depends on the Bitcoin network and the Miner fee you paid.

Do you provide trial or payment refunds?

We do not provide trial, you can order the smallest package to test. We do not make the refunds for any paid services. Please be aware that all payments are final. If you think the proxies or the software are not working correctly, We are always here to help you solve your problems. Thank you.

Can I obtain proxies from specific countries and cities through user&pass authentication?

Yes, you can select countries and cities according to your needs to obtain proxies for the target countries and cities.

How to obtain a proxy through user&pass authentication?

It is very simple and quick to obtain a proxy using user&pass authentication. We have prepared a detailed tutorial for you, view the tutorial.

Is User&pass authentication applicable to all proxy plan types?

No, currently only ISP proxies and Residential proxies(Traffic/GB) can obtain proxies through User&pass authentication.

What is user&pass authentication?

User&pass authentication refers to a way to obtain proxies through username:password. Users do not need to download any software, they only need to register an account, select a country or city, and the system randomly assigns a host name and port to obtain a proxy.

Are the proxy usage methods the same for the four plans?

Not exactly the same. We have prepared the following tutorials for you, you can click to view.

(1) ISP Proxies

(2) Residential Proxies

(3) Static Residential Proxies

(4) ISP Proxies (enterprise)

How long is each IP session in the traffic(GB) plan?

Normally, our residential proxies rotate automatically, but if you want to keep the same IP address for a longer period of time, you can do this by selecting the sticky session parameter. You can customize the session time, ranging from 1-30 minutes.

Will my traffic(GB) balance expire if I don’t use it?

Our traffic paln is valid for 30 days, but if your account has a balance after more than 30 days, we will keep it for you. You can activate the balance after recharging and continue to use it.

Does the Residential proxy(traffic/GB) support targeting any country or city?

Yes, 922S5 proxy IP resources cover 190+ countries/regions around the world. You can select countries/cities as needed to obtain proxies in specific locations.

How should I use the residential(traffic/GB) plan after I purchase it? Do I need to download any software?

Residential proxies(traffic/GB) do not require downloading any software. It supports obtaining the proxy through user&pass authentication. We have prepared a detailed tutorial for you.

View tutorial

How to use mobile device group control function (Android)？

With this function, you can control multiple Android phones with one computer.

We have prepared specific usage tutorials for you, View Tutorial

Note: Mobile devices and computers need to be located in the same LAN environment and logged into the same account to detect devices.

How to use 922S5 proxy on an iPhone?

We have prepared a tutorial for you on how to use 922S5 proxy on iphone:

View Tutorial

How to use the 922S5 proxy on Android phones?

-We have prepared two tutorials for you on using the 922S5 proxy on Android phones:

(1) Download APP: View Tutorial

(2) No need to download the app: view the tutorial

-If you need a computer to control multiple Android mobile devices, you can click on this tutorial:

View Tutorial

Does 922S5 support emulators?

Yes, it supports use on blue stack simulators and lightning simulators.

Can I search for IP through postal code?

Yes, you can search for IP by postal code

Can I use a proxy on any browser?

Yes,you can use our proxy with every application that supports SOCKS5 proxy. If you need any help on how to set up a proxy on the browser, please click on the link to view the user guide.

Does 922S5 support User&Password authentication? How to use User&Password authentication to extract IP

Yes, supported.

We have prepared detailed tutorials for you to use, which you can click to view.

View Tutorial

How can I continue to use the proxy IP I used before?

Generally,IPs used in the TodayList will be automatically removed after 24 hours. What if you want to continue using some IPs?

Users can right-click on the IPs in the TodayList and add the proxy IPs they want to continue using to the FavoriteProxyList. You can add notes to these IPs for easy management.

Please note that using the proxy in FavoriteProxyList again after 24 hours will incur additional IP balance.

How long can I use a Static Residential IP?

Static Residential IP, valid for 10 days, 30 days, 60 days, and 90 days, you can purchase corresponding packages as needed. Use one IP to deduct one balance.

Assuming you purchase 10 60 day US static IPs, extract one IP and consume a balance. This IP can be used for 60 days from the time of extraction, and after 60 days, the IP expires. If you need to continue using this IP, you can choose to renew it once and deduct the balance once. If you click 'renew' before the IP expires, the validity period of the IP will also be extended accordingly. If you renew the IP several times, the balance will be deducted.

The same applies to other 10 day, 30 day, and 90 day packages.

How to use program proxy?

We have prepared a detailed tutorial for you to use. It should be noted that the browser must start after the program proxy connection.

View Tutorial

Can I use the same 922S5 account on 2 or more devices?

Yes, we do not limit the number of computers that can be bound to one account. However, when you use an ip, it will deduct the balance from your account.

How do I change my password?

Please click on "Login" in the top right corner of the website, click on "Forgot Password", and then you can change your password.

Does the 922S5 support Win7 computers?

Yes, the 922S5 supports Win7 and above systems

What systems does 922S5 support?

Windows, MacOS, iPhone, Android, etc

How to use proxies after purchasing?

We have prepared document and video tutorials for you. You can click on the following link to view:

Document Tutorial

Video tutorial

Is the proxy IPv4 or IPv6?

We are a proxy for IPv4

Can enable the same IP address again after the proxy expires

If offline is not displayed, the IP address can be used repeatedly. In case the IP is missing, you can right-click the IP in Todaylist and select "Add to Favorites ProxyList".

Why does the same IP address be charged again

The ISP proxy can be used for up to 12 hours, so it will cost another token to turn it on again after the time expires.

How should API extraction be used?

A detailed tutorial is available in our Tutorial Center.

View Tutorial

What are the similarities and differences between the three types of IP proxy？

1. The duration of static ISP proxy is longer.

2. ISP proxy and static ISP proxy cannot be resold, Ips of ISP Proxy (Enterprise) can be resold.

3. There are more countries and regions with ISP proxy and ISP Proxy (Enterprise).

Does the 922s5 support UDP or TCP？

Currently, the 922S5 supports TCP.

Can install it on the Mac version? Why is installation failure displayed?

The Mac version of the computer can be used, but the download method is slightly different from the Windows system, here is the Mac system download method:

View Tutorial

Can the IP of the 922s5 be used on mobile phones?

IP works on mobile phones, both Android and IOS. Here is the tutorial, so you can check it out:

Android: View Tutorial 1; View Tutorial 2

IOS: View Tutorial

Is the client of the 922s5 64-bit or 32-bit

The 922s5 client is currently 32-bit

Is the IP by the month? How long is it used ?

Your recharge balance in the account of the 922S5 proxy will never expire, and there is no requirement for how long it must be used up, so you can use it with peace of mind.If you do not withdraw ，the IP will be permanently saved in your account.

1.Professional Plan and Enterprise Exclusive Package: Up to 12 hours per IP at a time.

2.Static residential package: According to the time of your purchase. There are 10 days, 30 days, 60 days, 90 days.

Where should Customers check and use after purchasing Static Residential Proxies?

1. Download the latest version of the client from the official website;

2. After logging in to the client, select "Static Residential Proxies" at the top;

3.Here is tutorial on using Static Residential Proxies: view tutorial.

How to use the IP of the ISP Proxy (Enterprise)?

Purchasing the ISP Proxy (Enterprise) means that you become a reseller of 922s5.

Then, you can not only use it by yourself, but also resell it to others to earn the difference.

However, the use of the Enterprise package is different from others.

For detailed steps, please click to view the tutorial.

Where to check the IPs of ISP Proxy (Enterprise)

Log in to your account on the official website.
Open the personal center.
Click on the Dashboard of the Enterprise Exclusive.

What are residential proxies used for?

You can theoretically use residential proxies for anything a regular proxy is capable of. The undetectable nature of residential proxies makes them ideal for media streaming, online shopping, and data scraping on sites that block normal proxy usage.

Is there any way that the target website can trace the origin to us?

No, we secure the traffic at the IP level. Traffic to websites originates at residential IP addresses that are not associated with your company or your location. All traffic is also encrypted. You are responsible to secure every other part of your system.

When I change a new proxy why my browser or soft is auto closed?

In "Settings" tab, Unselect "Auto close program when change proxy".

Why your soft is detected by Antivirus? Is it safe?

Yes, 100% safe. Its just false positive detection from the Antivirus
because the soft has features like changing the UserAgent, Screen
Resolution and Referer. We tried to submit to them for whitelisting, but
it takes time. Just close the Antivirus or adding our soft into its
whitelist manualy.

Can I only buy proxies from a specific country?

Using 1 proxy costs 1 proxy balance and you can use 1 proxy from any country, state or city without limit!

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